Pro Football Hall of Fame’s statement regarding cancellation of NFL/Hall of Fame Game
While the Pro Football Hall of Fame is disappointed by the news that the NFL/Hall of Fame Game will not be played, we appreciate the effort that was made on our behalf by the league and players right up until the last minute.
Although the game is an important part of the 10-day, 18-event Pro Football Hall of Fame Enshrinement Festival, it is important to remember that the most important event is the Enshrinement Ceremony which will be held on Saturday night August 6 as scheduled.
Obviously, the loss of this year’s game will have a significant adverse economic impact on the Hall of Fame and the Canton community. We believe, however, that the long-term stability this new agreement will provide will be beneficial not only to the league and the players, but to the fans and the Pro Football Hall of Fame.
Pro Football Hall of Fame Game Ticket Refund Policy
Game tickets purchased through Pro Football Hall of Fame
With the cancellation of the NFL/Hall of Fame Game, the Pro Football Hall of Fame (PFHOF) will invoke the following ticket refund policy. If you purchased your tickets through the Hall's website, the PFHOF call center (800-913-9788), the PFHOF renewal program (via mail or online), the Hall of Fame will automatically issue a refund using the same method of payment (check or credit card) that was used to purchase the tickets. You will receive a full refund of your purchase which will include the game ticket cost, fees, and handling/shipping. The PFHOF will begin the refund process as soon as possible after the scheduled date of the game (August 7, 2011), with a completion date no later than August 31, 2011.
Game tickets purchased through Sports Travel & Tours
If you purchased tickets for the NFL/Hall of Fame Game through a package from Sports Travel and Tours, Inc., the PFHOF’s travel partner, a refund will automatically be issued by Sports Travel and Tours for the game ticket only. A refund will not be given for any other events within the ticket packages or travel packages. Questions regarding these packages should be directed to Sports Travel and Tours at (888) 310-4255.
Questions regarding this policy may be directed to the PFHOF ticket department at (330)-456-8207.
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