FAQs

Visiting the Hall of Fame

How much is admission, and what are the Hall of Fame’s hours?

Do you have to purchase a ticket to go to the Hall of Fame Store?

Can I have a private party or function at the Hall of Fame?

Are combo tickets to the Rock & Roll Hall of Fame and Pro Football Hall of Fame available?

What is the Hall of Fame's bag policy?

What is there for children to do at the museum?

Do you have a restaurant?

How long does it take to tour the museum?

Are guided tours available?

Are photos and video permitted in the museum?

Is the museum handicap accessible?

Hall of Fame Enshrinement & Game

How do I get tickets for the Hall of Fame Game and the Enshrinement?

Are fan packages sold for Enshrinement Week?

Who is playing in the Hall of Fame Game?

How do I get tickets for the autograph sessions?

Where can I get information about other events during Enshrinement Week?

Do I need to purchase tickets to visit the museum ahead of time for the Enshrinement Week?

What are the future dates for Enshrinement and the Hall of Fame Game?

When is The Canton Repository Grand Parade?

Donate Memorabilia

I have memorabilia to sell. Does the Pro Football Hall of Fame want to buy it?

Supporting the Hall of Fame

Why should I make a cash donation to the Hall of Fame?

How can I include the Hall of Fame in my will?

Questions about Football

Questions about Football?

Selection Process

How are new Hall of Famers selected?

Memberships

Where can I purchase a membership?

Can I get free admission the day I sign up for a membership?

Can I lend my membership card to a family member or friend?

Will I be notified if my membership expires?

When will my membership kit arrive?

I lost my membership card, can I still visit the Hall of Fame?

Does the Hall of Fame share my e-mail address with anyone else?

Promotions and Discounts

What is your general promotions and discounts policy?

What are the details for Free Shipping promotions?

General Store Questions

How do I place an order?

What are my payment options?

Is it safe to use my credit card?

I can't find a certain size/color for the item I want, how can I place an order?

Do I have to pay a sales tax?

Where is your store located and what are your hours?

How do I return/exchange an item?

Can you mail me a catalog?

How can I get a promotional code?

Who can I talk to if I have more questions?

Your Order

Where is my order?

How do I cancel/change my order?

There was a problem with my order, who should I contact?

I received an email saying my order is pending, what do I do next?

Returns/Exchanges

How do I make a return?

What items are the exception to the return policy?

Miscellaneous

If I buy an item, and it goes on sale sometime after I purchase it, can I get a discount?

How do I access Frequently Asked Questions about the Pro Football Hall of Fame Museum?

Shipping

If I place an order, how soon will it be received?

When will my order ship?

How much does shipping cost?

Can I get my order shipped to multiple addresses?

Do you ship to P.O. Boxes?

Do you ship to Canada?

Do you ship to other countries outside of Canada?

Shipping Policies and Restrictions:

When will I receive my drop shipped items?

I ordered a pre-order item, when will it ship?