FAQs

FAQ Categories

Visiting the Hall of Fame

HOF Enshrinement & Game

Supporting the Hall of Fame

Donate Memorabilia

Questions about Football

Selection Process

Memberships

General Store Questions

Your Order

Shipping

Returns/Exchanges

Miscellaneous

Promotions and Discounts

Questions & Answers

Visiting the Hall of Fame

How much is admission, and what are the Hall of Fame’s hours?

Information regarding our hours and admission rates can be found in our Plan Your Visit  section of Profootballhof.com. Click here>>>>

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Do you have to purchase a ticket to go to the museum store?

Most of the time, you do not need to purchase an admission ticket to visit our museum store. However, there are a few days during the year such as Hall of Fame weekend or other special events when admission is required to enter the museum.

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Can I have a private party or function at the Hall of Fame?

Yes, you can hold just about any type of event at the Hall of Fame, including children’s birthday parties, corporate events, wedding receptions, fundraisers, holiday parties, and much more. Please visit this page for more information. Click here>>>

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What is there for children to do at the museum?

The Hall of Fame’s exhibits include many interactive displays that younger visitors seem to enjoy. The most popular is located on the lower level of the museum where children can play EA Sports Madden Football, test their knowledge in our trivia challenge, and more.

In addition, kids have an opportunity to host a birthday party with their friends and family, or bring a scout troop and earn a Pro Football Hall of Fame patch.  In the summer months, groups can participate outside in our “Summer Huddle” program.

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Do you have a restaurant?

Our Tailgating snack bar, located on the ground level of the Hall of Fame, includes an extensive menu. The hours vary by season. During summer hours (Memorial Day through Labor Day), Tailgating is open seven days a week from 11:30 a.m. to 4:30 p.m. The remainder of the year, it is open Thursday through Monday from 11:30 a.m. to 4:00 p.m. Vending machines are available at all times.

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How long does it take to tour the museum?

We recommend you allow at least 3-4 hours.  All tours are self-guided and you are welcome to experience the museum at your leisure.

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Are guided tours available?

All tours are self-guided.  The Hall of Fame has a great team of volunteers on-hand to orient you through the museum, enhance your experience, and answer questions.

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Are photos and video permitted in the museum?

Yes.  You are permitted to take photos and shoot video throughout the museum, except in Super Bowl Theater.

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Is the museum handicap accessible?

Yes, the museum is handicap accessible.  For guests that have difficulty walking we offer complimentary wheelchairs.  A limited number of wheelchairs are available on a first come-first served basis.

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Where can I find travel information such as driving directions, parking, hotel, and restaurant information?

Visit this page on our website for answers to these questions. Click here>>>

You can also reach the local Tourist Information Center at 330-456-8207 or 1-800-533-4302.  It is open seven days a week from 9:00 a.m. - 5:00 p.m. ET.

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HOF Enshrinement & Game

How do I get tickets for the game and the enshrinement?

To purchase tickets to the NFL/HOF Game and 2015 Enshrinement click here >>>

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Are festival fan packages sold for HOF Weekend?

Yes, Fan Packages including tickets to exclusive events held over “Pro Football’s Greatest Weekend” are available. Travel packages are provided by NFL On Location and QuintEvents including transportation, hotel and event tickets. Gameday Ticket Only packages are also available. Click here>>> 

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Who is playing in the HOF Game?

The Minnesota Vikings will face the Pittsburgh Steelers on Aug. 9, 2015.  More on the game>>>

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How do I get tickets for the autograph signings?

Tickets for autograph sessions held over Hall of Fame Weekend will soon be on on sale.

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What am I permitted to bring with me into Fawcett Stadium for the enshrinement and/or game?

To provide a safer environment for the public and significantly expedite fan entry into stadiums, a new NFL policy will be used at Fawcett Stadium for the Enshrinement and Game that limits the size and type of bags that may be brought into stadiums. See Stadium Rules>>>

Officials at the Pro Football Hall of Fame and representatives of the participating Law Enforcement Agencies suggest fans arrive early for each event to avoid any delays in entering the stadium. Since parking is very limited, we recommend parking at the Stark County Fairgrounds and SARTA Shuttle Bus to the Stadium. Directional signs are posted at Interstate 77 exits.

 

 

 

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Where can I get information about other events during the HOF week?

For a complete rundown of community events surrounding the enshrinement, check out our schedule of events page. Click here>>>

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Do I need to purchase tickets to visit the museum ahead of time for the HOF weekend?

No. Admission tickets may be purchased at our box office at the time of your visit. However, if you prefer, prepaid admission tickets are available for advance purchase. Click here to purchase>>>

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What are the future dates for your induction and game?

The dates for the enshrinement and game are dependent on the NFL’s season schedule. However, the events usually take place in early August.

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Supporting the Hall of Fame

Why should I make a cash donation to the Hall of Fame?

The Pro Football Hall of Fame is a 501 (c) (3) not-for-profit educational institution that is independent of the National Football League.

Learn more about the Hall of Fame Development Initiative. The Hall of Fame accepts cash gifts online or you may contact the Hall of Fame:

Development Office
Pro Football Hall of Fame
2121 George Halas Dr. NW
Canton, OH 44708

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How can I include the Hall of Fame in my will?

The Hall of Fame is a proud supporter of Leave a Legacy®. Leave a Legacy is a national collaborative effort designed to educate and inspire people to make a charitable gift to their favorite charity through their estate or will. Please contact the Development Office for more information about Leave a Legacy or including the Hall of Fame in your will or estate planning.

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Donate Memorabilia

I have memorabilia to sell. Does the Pro Football Hall of Fame want to buy it?

No. The Pro Football Hall of Fame does not have a budget to purchase memorabilia. We only accept donations. If you would like to make a donation, please contact our curator at 330-456-8207 to discuss your memento.

If we accept the donation, we will offer you an IRS charitable donation receipt. The Pro Football Hall of Fame is a non-profit organization and any donation to the museum is tax deductible.

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Questions about Football

Questions about Football?

Profootballhof.com contains a great amount of accurate information about the game of professional football from its start in 1892 through to the current day. However, if you cannot find what you’re looking for, please contact our Ralph Wilson, Jr. Pro Football Research and Preservation Center which is home to the largest collection on pro football in the world.

Due to the large volume of inquiries that are received, the staff is limited in the amount of time that can be devoted to each individual request. Individuals who have extensive research needs are encouraged to visit the Ralph Wilson, Jr. Pro Football Research and Preservation Center in person to perform their research.

The Ralph Wilson, Jr. Pro Football Research and Preservation Center is open to the public, by appointment only. The hours are Monday through Friday, 9 a.m.-5 p.m.. To schedule an appointment, please call 330-456-8207.

For those individuals interested in obtaining information, requests should be made in writing. Please be sure to state your specific needs in detail. Your correspondence should be directed to:

Pro Football Hall of Fame
ATTN: Ralph Wilson, Jr. Pro Football Research and Preservation Center
2121 George Halas Drive NW
Canton, Ohio 44708
Fax: 330-456-9080

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Selection Process

Who Selects New Hall of Fame Members?

Charged with the vital task of continuing to be certain that new enshrinees are the finest the game has produced is the Pro Football Hall of Fame’s 46-person Selection Committee. [   Pro Football Hall of Fame's Selection Process/List of Selection Committee members>>>]

The Selection Committee consists of one media representative from each geographical area with a current NFL franchise.  If a geographical area has more than one franchise (such as New York City) there shall be a selector for each franchise.  A 33rd member is a representative of the Pro Football Writers of America and there are 13 at-large delegates. 

The Selection Committee meets annually at the time of the Super Bowl to elect new members to the Hall of Fame.  There is no set number of new enshrinees, but the Committee’s current ground rules do stipulate that between four and eight new members will be selected each year.  Every candidate is carefully scrutinized and must receive at least 80 percent approval of the Committee at the annual meeting before he can be elected.

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How Are New Enshrinees Selected?

Any fan may nominate any player, coach or contributor who has been connected with pro football simply by writing to the Pro Football Hall of Fame.  The only restriction is that a player and coach must have been retired at least five years before he can be considered.  There is no mandatory retirement period for a contributor before he may be considered.  Every nomination of an eligible candidate received will be processed and forwarded to the Hall of Fame’s Selection Committee.

Each year, the Selection Committee will be polled three times before the Final List of Preliminary Nominees is determined. The Initial Preliminary List of nominations is compiled and sent to the Hall of Fame’s Selection Committee by March 1.  The list is provided so that the selectors can study the nominees and then request the addition of any other candidates that may have been overlooked.  Included on this list are first-time eligible candidates who have strong enough credentials to give them even a remote chance of eventual Hall of Fame election.  Also included are all other eligible candidates nominated by any person.  Additionally, those modern-era nominees from the previous year’s final preliminary list who received at least four votes in the balloting to determine the modern-era finalists are automatically included on this preliminary list.

The Second Preliminary List is sent to the selectors during the month of September that includes all the nominees named on the earlier list plus any additional nominations received from any source since the first list was compiled.

The Third Preliminary List of eligible candidates is sent to the Selection Committee during the month of October for the purpose of the selection of the Modern Era semi-finalists for election.  From the Third Preliminary List the Selection Committee is asked to vote for 25 Modern Era Semifinalists.

The Final Preliminary List of 25 modern-era candidates will be distributed to the Selection Committee during the month of November for the purpose of the selection of 15 Modern Era Nominees.  The 16th, 17th, and 18th finalists are the recommended candidates of the Seniors Committee. 

In advance of the Hall of Fame Selection Meeting in February, the selectors are provided detailed biographies on each of the 18 finalist candidates.  At the annual meeting, each of the nominees is thoroughly discussed by the committee before a series of reduction votes are taken.  First, the senior candidate(s) and Contributor candidate(s) are discussed and voted on for election.  They must receive the same 80 percent affirmative vote as the modern-era candidates. Next, there is a vote that reduces the modern-era finalists list from 15 to 10.  Following that, a vote is taken to reduce the list from 10 to 5 names.  The five remaining candidates for Hall of Fame election are then voted on individually (yes or no) for membership.

In order to be elected a finalist must receive a minimum of 80% of the vote.  All ballots are collected and counted by the firm Deloitte & Touche.  No vote totals are announced – only the winners of the various reduction ballots are revealed to the selectors and the Hall’s representatives. 

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How are Senior and Contributor Candidates Chosen?

To assure that older players, whose active careers have been completed at least 25 years, as well as those individuals who contributed to the game in ways other than playing and coaching will be considered along with the Modern Era players, a Seniors Committee and a Contributors Committee, each made up of nine veteran members of the overall Selection Committee, have been established.

Like the full Committee, the members of the Seniors Committee are provided a preliminary list of eligible nominees.  The list, which is compiled and mailed to the selectors by June 1, includes carry-over nominations from the previous year, first-time eligible candidates, and nominations from any outside source.  By way of a mail ballot the Committee members reduce the list to 15 Senior Nominee finalists.   Five members of the nine-man Committee, selected on a rotating basis, are designated to attend the annual Seniors Committee meeting held in Canton, where they are charged with the responsibility of nominating candidate(s) from that list to be among the 18 finalists for Hall of Fame election.  In advance of the meeting, each selector is provided with detailed biographical information on the candidates.

Senior Committee members are assisted during their annual meeting by two Hall of Fame consultants, chosen by the Hall’s president, who were contemporaries of the majority of the nominees.  The consultants offer only their opinions and are not entitled to vote.  After each candidate is discussed thoroughly, the consultants are excused from the meeting.  Additional discussion is conducted followed by a series of reduction votes that results in the naming of Senior Nominee(s).

Although the Senior Nominee(s) and Contributor Nominee(s) will be presented to the full Selection Committee as a finalist, their election to the Hall of Fame is not automatic.  The Senior Nominee(s) and Contributor Nominee(s) must receive the same minimum 80% of the vote as a Modern Era candidate to be elected.

Bylaw changes instituted beginning with the Class of 2015 added the Contributor finalist who will be voted on independent of the other nominees. Like all other finalists, a Contributor nominee needs to receive an eighty percent positive vote for election by the 46-member Selection Committee.

Contributors have previously been part of the modern-era nomination list that included coaches and players. The result has been that since 1963, when the Hall of Fame first opened, only 19 Contributors have been elected and 10 of those were elected in the first five Hall of Fame classes, including six as Charter Members.

In an effort to address the backlog of deserving Contributor candidates, also approved in the change to the selection process is a temporary measure allowing for two Contributor finalists in years one (starting in 2015), three and five, of the next five years. In years two and four of that same period, there will be just one Contributor finalist. At the end of the five-year period, the number of Contributor finalists going forward will be one per year.

To keep the maximum number of nominees elected at no more than eight per year, the Senior finalists will be reduced from two to one per year in years one, three and five of the same five-year period. In years two and four and each year thereafter, there will be two Senior finalists, as is now the practice.

The Contributor finalists will be selected annually, by five members, on a rotational basis, of a nine-member subcommittee of the Selection Committee.

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Is a New Hall of Fame Member Enshrined as a Member of a Team? - See more at: http://www.profootballhof.com/hof/SelectionProcessFAQ.aspx#sthash.sB2VPVy1.dpuf


Obviously, teams take great pride in the accomplishments of individuals who have been a part of their organization.  Often individual teams and even the Hall of Fame will list enshrinees according to the team or teams on which they spent a significant period of time.  An enshrinee, however, is not asked to “declare,” nor does the Hall of Fame “choose” a team under which a new member is enshrined.  When elected to the Pro Football Hall of Fame, an individual is recognized for his accomplishments as a player, coach, or contributor. 
 

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Memberships

Where can I purchase a membership?

Memberships may be purchased online, at Guest Services located in the Hall of Fame lobby, or by calling 330-456-8207. 

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Can I get free admission the day I sign up for a membership?

Yes. From the day you purchase any level of membership you will have unlimited, free access to the Hall of Fame for a full year. In addition to one year of free admission, each level of membership includes different benefits. 

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Are memberships tax-deductible?

Yes. Each level a portion of your membership is tax deductible. The Pro Football Hall of Fame is a non-profit 501 3c organization. The money goes towards preserving the history and legacy of football as well as educational programs funded by the Pro Football Hall of Fame. You will receive confirmation of the tax-deductible portion in the mail. 

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Can I lend my membership card to a family member or friend?

No. Memberships are non-transferrable. Only the member may receive membership benefits and use the membership card. 

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What happens when my membership expires? How can I renew my membership?

You can renew your membership at any time on the membership page on the Pro Football Hall Fame website, calling the Guest Services, or by visiting the Guest Services located in the Hall of Fame lobby. 

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Will I be notified if my membership expires?

Approximately 2 months before your membership expires you will receive a membership renewal notice by email. 

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When will my membership kit arrive?

Please allow 7-10 business days for delivery of your membership pack. You may gain access to the Hall of Fame before your card arrives by showing your photo ID at the Guest Services.

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I lost my membership card, can I still visit the Hall of Fame?

Yes. Visit Guest Services located in the Hall of Fame’s lobby and present a valid photo ID. A membership employee will find your name in the system, check you in, and print a new membership card. 

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Does the Hall of Fame share my e-mail address with anyone else?

No. Email addresses are collected for Hall of Fame use only. 

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Will there be Members Only events?

Throughout the year there will be several opportunities to purchase tickets in advance for upcoming events. This information will be posted online and through member-only emails.

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General Store Questions

How do I place an order?

We offer 2 ways to place an order with the Hall of Fame Store: 
 

  • Internet - This is the quickest and most efficient way to place an order. The security of your personal information is our highest priority. We use the most current technology to ensure your personal information is safe and secure. Please feel free to review our Privacy Policy for more details.
  • Phone Order - While it is highly encouraged to place all orders over the internet, you are more than welcome to contact us, at 1-800-869-8207 to place an order between the hours of 9am and 5pm Eastern time, Monday through Friday. Be sure to have your list of items (including item # or SKU, size/s & color/s), your billing information, your shipping information, and your credit card ready before you place the call.

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What are my payment options?

We accept Visa, MasterCard, American Express and Discover. A credit verification and authorization of the payment amount will be done during checkout. Your card will be charged at time of order processing. 

PLEASE NOTE: We currently cannot accept Hall of Fame Store Gift Cards for payment on our website due to technical issues. Gift Cards can be used as payment in-store or on the phone at 1-800-869-8207.
 

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Is it safe to use my credit card?

Shopping at the Hall of Fame Online Store is safe and easy. The security of your credit card and personal information is our top priority. Our site is equipped with secure online ordering capability. Our secure server software (SSL) is the industry standard and among the best software for secure e-commerce transactions. This technology encrypts all of your information, including credit card number, so that it can’t be read as the information travels over the internet.  Please feel free to review our Privacy Policy for more details.
 

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I can't find a certain size/color for the item I want, how can I place an order?

If an item or size is out of stock or discontinued, the product page that displays the product image will not display that particular size and the Add To Cart button will not be displayed. If an item is backordered, there will be a section on the item detail page where you can submit your email to be notified once it become available. All other items should be considered in-stock, drop ship or pre-order items.

PLEASE NOTE: Orders can only be placed for in-stock items unless specified.

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Do I have to pay a sales tax?

Sales Tax is only charge for orders shipped in the state of Ohio. The current tax rate (6.50%) is calculated automatically on your order form at check out.

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Where is your store located and what are your hours?

The Hall of Fame Store is located inside of the Pro Football Hall of Fame Museum at 2121 George Halas Drive, in Canton, Ohio. We are open every day of the year, except Christmas Day, during the following hours:

9am-5pm Eastern time from Labor Day through Memorial Day
9am-8pm Eastern time from Memorial Day through Labor Day

No paid admission is required to come and shop in the store.

For questions about item availablity, please contact the store at 330-456-8207 or 1-800-869-8207.

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How do I return/exchange an item?

We take great pride in striving to offer you the best shopping experience available. If, for any reason, you are not completely happy with the item(s) you have purchased, you can return the item(s) within 30 days of delivery for full refund of the purchase price, minus shipping and handling charges. The products must be returned with the original sales receipt, must have original tags still attached, and must be in new and re-sellable condition. Returned items cannot be laundered, worn, broken, damaged or used in any way. Items must also be free of pet hair and any type of odor including smoke, cologne, or perfume to be eligible for a return or exchange. Some exceptions may apply. For more information please review our returns section.

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Can you mail me a catalog?

Our online selection of merchandise is available to view 24 hours a day, 7 days a week on profootballhof.com/store. Questions about additional items available in the museum store for purchase over the phone can be directed to the store at 330-456-8207 during regular business hours.

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How can I get a promotional code?

Promotion codes are only available to subscribers and members. They are entered on your shopping cart page before checkout. If your discount qualifies, it will be displayed in the payment summary.

PLEASE NOTE: Only one promotion code per order will be accepted.
 

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Who can I talk to if I have more questions?

We take great pride in providing our customers with excellent customer service. Should you have any questions or issues that have not been addressed in this section, we invite you to take advantage of one of the several avenues we provide to get you the service you need. 
 

Telephone Support: 
Contact us at: (800) 869-8207 (US Only)
(330) 456-8207 (International)
Customer Service Hours
9:00AM - 5:00PM Eastern time Monday – Friday 
 
Email Support: 
Please send all questions, issues, and concerns to: internetorders@profootballhof.com

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Your Order

Where is my order?

A tracking number is assigned to all orders as soon as soon as the order is marked 'shipped'. This status is does not necessarily mean that your order is on its way, only that it is in process.  You can check the status of your order online 24 hours a day, 7 days a week.

If you are having trouble locating your tracking information, you can call us between regular business hours (800-869-8207) or email us anytime and we would be delighted to assist you.  

PLEASE NOTE: This screen does not contain real-time shipping status; this information does not link directly with UPS so an item showing as 'open' may have actually shipped just as an item showing 'shipped' may still be in process. 

DROP SHIPPED ITEMS: This does not apply to items marked as "drop shipped," which ship directly from the manufacturer. For these items, please refer to the item description for expected shipping time.

PRE-ORDER ITEMS: Items marked as "Pre-Order" will not be shipped until expected date listed.

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How do I cancel/change my order?

If you need to cancel or make a change to an order, please contact us at 800-869-8207 during regular business hours. Generally orders begin processing within the first 24 hours. We are unable to cancel orders that are already in process.

When contacting us, please reference your order number, your name, and the best method to contact you for confirmation. 

PLEASE NOTE: Items CANNOT be added to existing orders. If you wish to add an item to an order, a new order must be placed

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There was a problem with my order, who should I contact?

We take great pride in customer satisfaction and eagerly wait to resolve any order discrepancies. Upon receiving an order from us, please check for any missing items, items damaged in transit, defective items or wrong sizes/colors. We must be notified of any order discrepancies within 10 days of the date of delivery. Any notification of a discrepancy more than 10 days from the date of delivery will not be considered.
 

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I received an email saying my order is pending, what do I do next?

We strive to keep our website as current as possible. But due to our large selection of products, it is impossible to guarantee 100% availability on all merchandise that we sell. If an item you have ordered is out of stock or placed on back-order, you will be notified promptly and your order will be placed on pending. During that time you will need to contact our Customer Service Department at 800-869-8207 orinternetorders@profootballhof.com for further instructions. 

PLEASE NOTE: Items marked as "Pending" may also be drop-ship or pre-order items that will ship as soon as the manufacturer processes the order or as soon as the product is received in our warehouse.

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Shipping

If I place an order, how soon will it be received?

All orders placed Monday through Friday, before 8am Eastern time, will be processed within 1-2 business days of the order being received. THIS INCLUDES ALL EXPRESS ORDERS. Orders placed after hours Friday, Saturday, and Sunday will be processed the following Monday. You will receive a tracking number automatically via e-mail when your order is processed. You can also obtain a tracking number by contacting our Customer Service Department via email at internetorders@profootballhof.com or by calling 800-869-8207. If there should be any circumstance beyond the carrier's control such as weather, natural disasters, etc. it may delay your delivery. These situations do not allow us to refund costs.  

Below are the Time-In-Transit estimates for UPS Ground Shipments from our store.  NOTE:  These estimates do not include processing time or drop-shipped items.

 

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When will my order ship?

All orders placed Monday through Friday, before 8am Eastern time, will be processed within 1-2 business days of the order being received. THIS INCLUDES ALL EXPRESS ORDERS. Orders placed after hours Friday, Saturday, and Sunday will be processed the following Monday. You will receive a tracking number automatically via e-mail when your order is processed.  You can also obtain a tracking number by contacting Customer Service via email at internetorders@profootballhof.com or calling 800-869-8207 during regular business hours. If there should be any circumstance beyond the carrier's control such as weather, natural disasters, etc. it may delay your delivery. These situations do not allow us to refund costs. 

Please Note: This does not apply to drop shipped items, which ship directly from the manufacturer. For these items, please refer to the item description for expected shipping time, which may vary and change without notice.

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How much does shipping cost?

Shipping cost are calculated based on current rates and fees plus order total. They are primarily dependent upon order size, weights of items, the ship location, and shipping method.

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Can I get my order shipped to multiple addresses?

We are pleased to offer shipping to multiple addresses. With this feature, you can ship items in your shopping cart to more than one address in just one order. For example, if you would like to ship a gift to a friend and a family member, you will simply enter the full name of the recipient on the item details page. Once you complete your order and proceed to the shipping page, you will be prompted to the various shipping addresses.

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Do you ship to P.O. Boxes?

The Hall of Fame Store does not ship to PO Boxes. You must list a street address for shipping.

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Do you ship to Canada?

Yes, we do ship orders to Canada.  For shipment to Canada, we use USPS Priority Mail International Service.  Please be aware that Canadian orders may be subject to local taxes, duties and brokerage fees. Please contact your local UPS center or government agency to inquire about these charges. The Hall of Fame Store is not responsible for these charges and will not reimburse customers for abandoned packages. 

PLEASE NOTE: Most drop shipped items are not available for shipment outside of the United States. In these instances, items may need to be shipped to the Hall of Fame Store and then sent out to International or Canadian addresses. Additional processing, transit time and fees may apply.

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Do you ship to other countries outside of Canada?

Yes we do ship internationally. All international orders will be shipped via Express Mail International. The shipping charges vary upon size of order and location. Please be aware that International orders are subject to local taxes, duties and brokerage fees. Please contact your local mail center and government agency to inquire about these charges. The Hall of Fame Store is not responsible for these charges and will not reimburse customers for abandoned packages.

PLEASE NOTE: Most drop shipped items are not available for shipment outside of the United States. In these instances, items may need to be shipped to the Hall of Fame Store and then sent out to International addresses. Additional processing, transit time and fees may apply.

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Shipping Policies and Restrictions:

Any international duties, taxes, and brokerage fees are not included and are the responsibility of the customer. If you have any questions about duties or custom charges please contact your local post office.
 

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When will I receive my drop shipped items?

Drop ship items are items that are shipped directly from the manufacturer and in most cases, cannot be expedited. Shipping times vary based on the item. (Please see item descriptions for a delivery estimates.) Non-drop ship items included in an order with a drop ship item will ship via the normal shipping method selected by default. Please note that if expedited shipping is selected, the drop shipped item will ship by UPS Ground by default. There are a few drop shipped items that may be able to be shipped Next Day or 2nd Day Air. Please contact our customer service department during regular business hours at internetorders@profootballhof.com or 1-800-869-8207 to verify if your drop shipped item would be available for these expedited shipping services.

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When will I recieve my customized/personalized item?

All customized orders are shipped via UPS Ground shipping only and cannot be expedited. The shipping time may vary depending on the product selected and the customization needed. The product page will better identify the expected delivery time for the customized product you have chosen. 

PLEASE NOTE: Business days are Monday – Friday and exclude all US federal holidays.
 

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Returns/Exchanges

I ordered a pre-order item, when will it ship?

Pre-order items are items that are not yet in stock, but available for advance purchase on our website. These items will be shipped directly to you once they become in stock.

PLEASE NOTE: Expected shipment times appearing on the Product Detail page specifying when an item is expected to leave our warehouse, not when the item will arrive at its final shipping destination. After your order leaves our warehouse, delivery times vary according to the location of your shipping address.

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How do I make a return?

We take great pride in striving to offer you the best shopping experience available. If, for any reason, you're not completely happy with your purchase, you can get a full refund of the product price (shipping cost NOT included) within 30 days of receipt of the item(s). Some exceptions may apply. 

Please note our non-returnable items: 

  • Custom orders (certain drop ship items, personalized items, etc.)
  • Drop ship items (unless specified)
  • DVD's may only be returned for credit if the item is unopened. Defective DVD's will only be exchanged for the exact same item.

To receive either a credit on your charge account or exchange for another item ALL returns and exchanges must be in new, unused or unworn condition with the original tags and stickers attached. Items deemed worn, used, dirty or missing tags by the Hall of Fame Store will be returned to purchaser and no refund will be issued. Since lost return shipments are the responsibility of the customer, be sure to obtain a tracking number from the courier for the return shipment. 

If you have received merchandise that was damaged during shipment, defective merchandise, or shipping error on our part (sent wrong size, color, etc.), contact our Customer Service Department to be issued a UPS Electronic Return Label via email. The recipient prints the return label and attaches it to the package being returned and takes it to a UPS store or gives it to a UPS driver. Once we receive the return shipment we will promptly ship out the correct items. 

If you are doing an exchange the items you request MUST be equal to or lesser than the value of the returned merchandise.

When making a return, please include your original order number and, if possible, a copy of your original invoice or packing slip.

If there are no instructions, we will assume you would like credit for the items. Also please include a daytime phone number where we can reach you in case there are any problems or questions.

Please send to:

Pro Football Hall of Fame
Attn: STORE RETURNS
2121 George Halas Dr. NW
Canton, OH  44708

Your return/exchange will be processed within 14 business days of receipt. 

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What items are the exception to the return policy?

Our standard return policy does not apply to all items. Exceptions to this policy appear below:

  • Custom Orders (personalized items)
  • Drop ship items (unless specified)
  • DVDs

All sales are final on items listed above. If an error occurred in your order process or during shipment, please contact a customer service representative at 800-869-8207 or internetorders@profootballhof.com immediately.  DVD's can only be return for credit if the item is not open. Defective DVDs will only be exchange for the exact same item.
 

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Miscellaneous

If I buy an item, and it goes on sale sometime after I purchase it, can I get a discount?

Prices of items marked on sale apply ONLY to new purchases. Items that are returned for an exchange will be processed under the original purchase price. We cannot/will not honor sales prices on previous orders.

PLEASE NOTE: All sales are final on sale/clearance items.

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How do I access Frequently Asked Questions about the Pro Football Hall of Fame Museum?

Click here to view our Frequently Asked Questions page for the Pro Football Hall of Fame Museum.

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Promotions and Discounts

What is your general promotions and discounts policy?

We periodically offer promotional discounts and sales.  There is a limit of one discount per purchase. A discount or promotional code cannot be used with other discount offers, coupons, or promo codes. This includes promotional codes and any/all other promotions or sales. Management reserves the right to limit any/all discounts, and end promotions at any time.  Promotional/discount codes may not be able to be used on Autographed, items already marked down, or other select items at management's discretion. Promotion Codes have expiration dates and may not be used after the specified end date/time. Not all discounts offered online may be offered in-store. Items already "on sale" or otherwise marked down may not be eligible for further discount, unless otherwise specified. All purchases of sale items are final and non-refundable.

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What are the details for Free Shipping promotions?

The free ground shipping promotion applies to UPS Ground shipping in the 48 continental United States. Alaska, Hawaii and all other U.S. territories and international countries excluded. This promotion is not valid with any other sale, promotion or offer. To activate the promotion, enter the appropriate promotion code given in an email or online during the checkout process. Free shipping may not apply to drop ship items. Minimum total purchase may be required. Management reserves the right to limit any/all discounts, and end promotions at any time. 

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